Privacy Policy

SG Benefits Consulting (Pty) Ltd ("we", "us", or "our") is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA). This Privacy Policy explains how we collect, use, store, and protect your personal information.

1. Information We Collect

When you use our website or engage our services, we may collect the following personal information:

• Full name and identity number
• Contact details (phone number, email address, postal address)
• Employment history and former employer details
• Financial information relevant to your claim (pension fund, provident fund details)
• Supporting documents (ID copy, proof of employment, bank statements)
• Communication records between you and our team

2. How We Use Your Information

We use your personal information to:

• Process and manage your benefits or claims inquiry
• Communicate with you regarding your claim progress
• Verify your identity and eligibility for benefits
• Comply with legal and regulatory obligations
• Improve our services and website experience
• Send relevant updates about your claim (not marketing)

3. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information only where necessary to:

• Submit claims to pension funds, the Guardian Fund, insurance companies, or GEPF on your behalf
• Comply with a legal obligation or court order
• Work with trusted service providers who assist us in operating our business (subject to confidentiality agreements)

4. Data Storage and Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. Your information is stored securely and access is limited to authorised personnel only.

While we take every precaution, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

5. Retention of Information

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Once no longer needed, your information will be securely deleted or anonymised.

6. Your Rights Under POPIA

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your information (subject to legal obligations)
• Object to the processing of your information
• Lodge a complaint with the Information Regulator of South Africa

7. Cookies

Our website may use basic cookies to improve your browsing experience. We do not use cookies to track you across other websites or for advertising purposes.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

• Email: info@sgbenefits.co.za
• Phone: 012 140 0880
• Address: Pegasus Building, 1 Amarand Ave, Waterkloof Glen, Pretoria